Testimonials

Positive: Professionalism, Punctuality, Quality, Value

I seldom ever use my Google account to write a review for a company, but I felt my experience with TLK definitely warranted to recover my password and post a review.  Just some background context.  I had picked up my new car 2 weeks before and noticed that some body work was crooked and was annoying me to the point I called the car manufacture and dealership to get it fixed to my satisfaction.  When I called TLK, I got to speak to Todd who was incredibly knowledgeable and patient in answering all my questions.  He always made himself available and explained to me that often cars come off of the assembly line needing adjustment.   More common than you would think.  Upon meeting him he took the time to show and explain to me in great detail what his team would be doing to fix the problem.  He definitely put my mind at ease during the entire process.  Every interaction with him was pleasant, he genuinely strives to create that great customer relation.  He always displayed a genuine amount of caring and never made me feel I was being a bother.  Even though I felt I was with some of my questions and concerns.  He never hesitated to answer any of my calls before, during, and after the work was complete.  This to me is the true sense of great customer service leading to a positive experience during a frustrating time.  

Thank you Todd for all your help!